Exchanges and Returns
Our product exchange policy aims to provide the customer with total security in relation to the products purchased in our store. Free products are not subject to change under any circumstances. All our products are guaranteed against manufacturing defects. We also make product exchanges that came different from the one ordered by the customer. If you receive a product of our own that is defective or different from the one you ordered, take the following steps to perform the change:
1- Please inform our team about the problem by sending us clear photos of the defective product or the wrong product that you received, within 3 days of receipt. Please note, we do not make exchanges or refunds after this deadline.
2- Your complaint will be analyzed in a maximum of 2 working days and, if found the problem, we will contact you via email and you can choose one of the following alternatives:
- Receive a refund of the amount paid.
- Receive a new product as ordered.
- Receive a product of similar value.
- Receive a coupon with the value of the product to use for future purchases.
We will not make exchanges of products of inadequate size for the client:
We measure the measurements in centimeters of our products so that there is no mistake in choosing the size. According to the Code of Consumer Protection - Article 18 , there is no legal obligation of the shopkeeper to make exchanges for reasons of consumer's regret regarding the color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer protection code is to make exchanges only in the case of defective products.